Social Media Policy

We use our social media sites to communicate with residents and customers, in an open environment.

Our social media channels are managed between 9am and 4pm Monday to Friday. During these times you can expect a response to your query, where appropriate, within 24 hours.

If you have any queries, please feel free to contact us on Twitter (@tridentgrp) or Facebook (@tridentgrp).

Since these are public arenas, there are some instances in which we will remove posts or block individuals. Please see our guidance below for correspondences made via both public posts and private messages:

  • Naming individuals – includes our staff, residents/customers and other members of the public.
  • Giving out personal information – this can be either personal information for yourself or anyone else. Information given out includes: postal addresses, email addresses, and phone/mobile numbers. If we need your private details we will request you to send this information via a private message.
  • Using abusive or threatening language.