Your Tenancy

We want to make sure you get the most out of life as a Trident Housing resident. Your tenancy begins when you sign an agreement with us and ends when you move out.


Trident Group own or manage over 3500 properties across the Midlands region


We have homes across 12 Local Authorities

To ensure your stay with us is a happy one, you need to understand what you are agreeing to when signing a tenancy agreement with us as your landlord.

Take a look below for important information pertaining to your tenancy with us:

A tenancy agreement is a contract between you and Trident Housing Association, your landlord. It lets you live in a property as long as you pay rent and follow the rules as stated within your tenancy agreement. It also sets out the legal terms and conditions of your tenancy.

As a housing provider, we are here to help you both manage and sustain your tenancy. If at any point you feel you are struggling with your tenancy with us, please speak with your Housing Officer immediately so that we can offer the right advice and support to you.

Your Housing Officer will notify you if you break any terms of the tenancy agreement you signed with us. They will be on hand to help support you and ensure you can carry on keeping your tenancy with us. However, if you continously break the rules set in your tenancy agreement you could be at risk of losing your home as we may be forced to take legal action to end your tenancy. 

If you have any questions relating to your tenancy with us, please contact your Housing Officer by calling us on 0121 633 4633.

Your rights and responsibilities as a tenant, and our responsibilities to you as landlord are set in your tenancy agreement. These will include the following:

  • Paying your rent and any other charges on time
  • Allowing access for safety checks, such as annual gas check, and repairs 
  • Ensuring that you, your family and visitors do not cause nuisance or annoyance to other people living in the local are
  • Keeping the inside of your home clean and in good condition
  • Keeping all shared areas clear of rubbish and obstructions

Your rent payments are charged on a weekly basis (every Monday). If you pay every two weeks or monthly you should pay in advance.

If you have a problem paying your rent, contact your Income Officer immediately. They can agree a payment plan and/or point you in the right direction if you require any further support on budgeting, money management or debt advice.

If you are a joint tenant, you are each responsible for the full rent payment. If one of you decides to move, contact the Income Team who will help you to work out paying rent on your own, and check to see if you are entitled to any benefits to help towards your rent.

When you sign your Tenancy Agreement you are accepting responsibility of paying the full rent on your home. If you think that you may be entitled to Housing Benefit/Universal Credit, ensure that you make the claim as soon as you become the legal tenant, and you must move into your property immediately. If you do not move in immediately, you will not be entitled to claim these benefits.

To check if you are entitled to any benefits visit www.turn2us.org.uk.

Rent and service charges are priority payments, and not keeping up with payments could lead to suspension of services, losing your home and it could affect your credit rating. 

If you decide to leave your home – you will need to give us at least 28 days’ notice and complete our end of tenancy form, which can be requested from your Housing Officer by calling them on 0121 633 4633.