To report a repair or book a gas service, between our office opening hours (9am-4pm), please call 0121 633 4633 and press option 1.
To report an emergency repair outside of our normal office opening hours, please call our out-of-hours repair line on 0121 643 6060.
When you contact Trident Group to report a repair, you will speak to one of our Customer Contact team members, who will log your repair and confirm the date when the repair will be carried out. For some repairs (not emergencies or communal repairs) we will offer you an appointment.
Repairs may be delayed if you are unable to describe the problem clearly. In some cases, to ensure the repair is carried out effectively, we may need to arrange an appointment to inspect the problem before logging the repair.
If you would like to submit your repeair request online, please fill in the form below with as much information as possible. The team will get back to you within 48 hours.
When you log a repair, depending on the type of repair, it will fall under one of the following categories:
Appointments for repairs can be arranged any time from 2 to 28 days from the date of your repair request and we can now offer three types of appointment slots, Morning (8.00am–12.00pm) Afternoon (2.00pm–5.00pm) and between the hours of (10.00am-2.00pm) to help with commitments such as school runs.
If we are unable to complete the repair work on the day of the appointment, the team will make arrangements for a return visit.
If you are out when a member of our team calls, a missed appointment card will be left with an alternative date. If you are unable to keep with the newly scheduled appointment, please call the office to rearrange with a suitable date.
Repair responsibilities and recharges
See below to understand which repairs are your responsibility, what we're responsible for and when we'll charge you for a repair: