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Keeping you informed

Find out how we keep you up to date on the services we offer and how we're performing.

We keep you informed in lots of different ways including magazines, e-newsletters, website stories, and social media.

Our communications to you contain all sorts of useful information; including updates on our services; how we are performing; advice and guidance; how you can get involved with Trident and improve our service; as well as good news stories.

You can get involved in the production of the resident communications by:

  • Sending us your stories
  • Offering story ideas
  • Proof-reading drafts
  • Suggesting improvements

To get involved, contact the Communications Team on 0121 633 4633 or emailing communications@tridentgroup.org.uk

Keep up to date – subscribe to our e-newsletter!

Subscribe now

Have your say on how we keep you informed

We are recruiting for our communications panel for residents and customers. This is your chance to have your say on our communications and how we can improve. This maybe about our social media, newsletters, leaflets, letters, or even this website!

The group will meet every two months for two hours and this can be face-to-face or online. We will send some documents ahead of time for you to look over too. You can also send comments to us directly should you not feel confident attending meetings.

Interested? Email communications@tridentgroup.org.uk or call us on 0121 633 4633.

Read our newsletters

Our FastTalk sent out in December with information on how we work to keep you safe as well as our opportunity to sit on our group board.

Our annual TridentTalk including how we performed in your Tenant Satisfaction Measures last year.

You can find past editions of Fast Talk, our newsletter bulletin, and Trident Talk, our annual magazine, below:

Trident Talk

Trident Talk Summer 2024 Download
Trident Talk spring 2023Download
60th Anniversary Trident Talk Special 2022Download
Trident-Talk-2021-2022Download
Trident-Talk-2020-2021Download
Trident Talk – 2019-2020Download

Fast Talk

FastTalk December 2024Download
Trident-Group-Fast-Talk-Bulletin-January-2022Download
Trident Group – Fast Talk Bulletin – September 2020Download
Trident Group – Fast Talk Bulletin – July 2020Download
Fast Talk – Bulletin – July 2019Download
Fast Talk – Bulletin – April 2019Download
Fast Talk – Bulletin – July 2018Download
Fast Talk – Bulletin – December 2017Download

Trident Group regularly communicate to all via its social media channels. Please like and follow us for up-to-date information. Below are links to our social media sites:

You can read our social media policy below including how we will treat you on social media and our expectations of how you will treat us. This includes our rules for social media.

We will never ask you for private information on public threads instead we will ask you to message us privately so we can work out who can be the best person to help you.

We may sometimes be forced to block individuals from social media. This is only in rare cases and we will always ask you to delete posts and messages privately first. A note will also be added to
your customer record.

We will only block individuals who:

  • Use abusive or threatening language. Swearing is not necessarily included but derogatory language or slurs which could be seen as discriminatory or hateful will be.
  • Name individuals – this includes Trident staff, residents/customers and other members
    of the public. This is to protect their private information. You can use generic statements like “my housing officer” or “my neighbour”.
Social Media Policy 2024Download

If you would like to get involved, email us at: communications@tridentgroup.org.uk