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Homeless Services

Trident Reach's specialist Homeless Services help people break the cycle of homelessness by supporting them to become independent and to safeguard themselves from future risk.

Our aim is to help adults who are homeless or at risk of homelessness to become independent and resilient. 

We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness.

We offer a programme of support tailored to meet people’s individual needs, including emergecy beds, supported housing, employment and skills training, and wrap-around support for complex needs.

We work with our customers to build the skills and resilience that can help prevent homelessness.

The service works with people within Birmingham in the following settings:

Our Rough Sleeper’s Outreach team in partnership with St Basils we operate across the whole city.  We operate daily for a total of 15 hours per day (evening into night, and early mornings) the team cover the whole of Birmingham City. 

The main aims for the team is to engage people sleeping rough and guide them into the most effective support services that are appropriate to their needs. 

The team work alongside in partnership with other providers and take referrals from Streetlink as well as taking on referrals sent through by other professionals who call through to 0800 880 7157. 

To speak to a member of the Rough Sleeper’s Outreach team, please email rsot@tridentgroup.org.uk or report using the Streetlink website: https://www.thestreetlink.org.uk/. 

Trident Reach in partnership with 50+ emergency beds provides the only commissioned emergency bed provision in the city. As part of Birmingham City Council’s change in service delivery, Trident has moved towards a more localised emergency bed provision.

Our service is operated on an ‘immediate access’ basis which means those in need of  housing can be assessed and provided with a room, with the aim to stabilise people assisting with finance, addictions, health and housing options. The aim is also to have done this within a 112 day period and move people on into more settled accommodation.

Read more about the recent changes in emergency bed services.

To speak to a member of the Emergency Bed Provision team, please call 0121 226 5832.

The Navigator Services model prioritises getting people quickly into stable homes. From this point, any other support needs they might have – such as alcohol and drug dependency, physical and/or mental health problems – are addressed through coordinated and intensive support.

Central to the concept is that permanent housing is provided without a test of having to be ‘housing ready’. Furthermore, maintaining the tenancy is not dependent on the tenant using support services.

This is built upon the principle that housing is a human right. It focuses on first giving someone immediate access to a settled and secure home. This is placed above goals such as sobriety or abstinence. The model is specifically tailored for homeless people with complex and multiple needs. It is designed to provide choice and control – it gives rights and responsibilities back to people who may have been repeatedly excluded.

The service runs on the following principals:

  1. People have a right to a home
  2. Flexible support is provided for as long as it is needed.
  3. Housing and support are separated
  4. Individuals have choice and control
  5. A active engagement approach is used
  6. The service is based on peoples: strengths, goals, and aspirations
  7. A harm reduction approach is used

Trident Reach have 12 Navigators working with a maximum of 7-8 people at any given time.  We are also committed to providing property into the project.

To speak to a member of the Navigators team, please email HousingFirst@tridentgroup.org.uk.

Our Adult Lead Worker Service is for single adults or childless couples aged over the age of 25, who find themselves living in precarious housing or at risk of eviction but not statutorily homeless as defined by the Homeless Reduction Act.

The service we provide is person-centred and the amount of support available is flexible, depending on needs and preferences and up to five hours in total per week, either in the person’s current accommodation, a mutually agreed location, or in one or accommodation services.

Staff work with each individual to identify needs and to support the individual to make informed decisions around addressing any identified support needs through a support planning and review process. Lead Workers operate as ‘community navigators’, forging links with other services, for example counselling services, health services and drug and alcohol support; acknowledging any barriers to access services and removing them. Thus building the resilience and confidence of the individuals we work with, resulting in greater independence, community links and better life chances.

We enjoy celebrating progress and success with people against their own goals and outcomes throughout their 6 month to 2 year with the service and are pleased to offer support when people feel it is the right time to move on. However, should people need to access the service again we are able to ‘reignite’ customer records and do our best to offer the same lead worker in line with a ‘tell your story once’ principle.

For full details of our eligibility criteria and to request an application form please email your contact details and a member of the team will respond: BHamASCLeadworkerref@tridentreach.org.uk

Alternatively, you can call this service on 0121 226 5800.

Trident Reach’s Homeless Services offers supported housing for single homeless people within Sandwell. Supported accommodation is available for both men and women who are aged 18 and over and are at risk of homelessness.

We currently provide 36 self-contained flats across Wednesbury and Smethwick. Referrals into this service are managed by the Vulnerable People Housing Service within Sandwell Metropolitan Borough Council. The length of stay is 12 months. 

The support available is to assist people towards independent living. All services have access to an evening concierge service as well as an out-of-hours service.

To speak to a member of the Homeless team, please call 0121 226 5800.

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West Midlands Mayor Andy Street visits City homeless hostel to discuss projects preventing rough sleeping
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