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Homeless Services

Trident Reach's specialist Homeless Services help people break the cycle of homelessness by supporting them to become independent and to safeguard themselves from future risk.

Our aim is to help adults who are homeless or at risk of homelessness to become independent and resilient. 

We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness.

We offer a programme of support tailored to meet people’s individual needs, including emergecy beds, supported housing, employment and skills training, and wrap-around support for complex needs.

We work with our customers to build the skills and resilience that can help prevent homelessness.

The service works with people within Birmingham in the following settings:

Our Rough Sleeper’s Outreach team operates 7 days per week, 24 hours per day.  the team cover the whole of Birmingham City. 

The main aims for the team is to engage people sleeping rough and guide them into the most effective support services that are appropriate to their needs. 

The team work alongside in partnership with other providers and take referrals from Streetlink as well as taking on referrals sent through by other professionals who call through to 0800 880 7157. 

To speak to a member of the Rough Sleeper’s Outreach team, please email rsot@tridentgroup.org.uk or report using the Streetlink website: https://www.streetlink.org.uk/

Washington Court is a 101 bed hostel in Central Birmingham and is the only commissioned emergency bed provision in the City.

The hostel is operated on an ‘immediate access’ basis which means those in need of  housing can be assessed and provided with a room, with the aim to stabilise people assisting with finance, addictions, health and housing options. The aim is also to have done this within a 112 day period and move people on into more settled accommodation

Washington Court has an onsite catering team and support workers are available around the clock. As a result, Washington Court acts as a single point of access for the wider Homeless Services within Birmingham. 

To speak to a member of the Emergency Bed Provision team, please call 0121 226 5832.

The Housing First model prioritises getting people quickly into stable homes. From this point, any other support needs they might have – such as alcohol and drug dependency, physical and/or mental health problems – are addressed through coordinated and intensive support.

Central to the concept of Housing First is that permanent housing is provided without a test of having to be ‘housing ready’. Furthermore, maintaining the tenancy is not dependent on the tenant using support services.

Housing First is built upon the principle that housing is a human right. It focuses on first giving someone immediate access to a settled and secure home. This is placed above goals such as sobriety or abstinence. The model is specifically tailored for homeless people with complex and multiple needs. It is designed to provide choice and control – it gives rights and responsibilities back to people who may have been repeatedly excluded.

The service runs on the following principals:

  1. People have a right to a home
  2. Flexible support is provided for as long as it is needed.
  3. Housing and support are separated
  4. Individuals have choice and control
  5. A active engagement approach is used
  6. The service is based on peoples: strengths, goals, and aspirations
  7. A harm reduction approach is used

Trident Reach have 12 Navigators working with a maximum of 7-8 people at any given time.  We are also committed to providing property into the project.

To speak to a member of the Housing First team, please email HousingFirst@tridentgroup.org.uk.

This service can be accessed by adults over the age of 25, including childless couples and those with pets. We provide five complex needs services across the City (115 units) which range from furnished self-contained flats to furnished rooms with shared facilities.

‘Complex needs’ negatively impacts on a person being able to ‘be their best self’, they can be persistent, problematic and interrelated health and social care needs which impact an individual’s life and may include; repeat homelessness, mental, psychological and physical health problems, drug and/or alcohol dependency and offending behaviour. People with complex needs may have had sporadic and inconsistent contact with other services and have underlying adverse childhood experiences or trauma throughout their lives. We accept referrals from those who have been serially excluded from other services; those who require support and encouragement to build daily living skills to grow resilience and enable the individual to sustain their own tenancy when they move on.

People are welcomed into our service by skilled and experienced staff who are there 24/7 to offer a more intense model of personalised support, averaging approximately 9 hours per week. Staff work closely with each individual to identify needs and to support the individual to make informed decisions around addressing any identified support needs through a thorough support planning and review process.

It is important that we work in partnership with other agencies, such as Adult Social Care, mental health services and alcohol and substance support services to ensure people receive the right support at the right time.

We enjoy celebrating progress and success with people against their own goals and outcomes throughout their 6 month to 2 year stay at the service and are pleased to offer support when people feel it is the right time to move on.

For full details of our eligibility criteria and to request an application form please email your contact details and a member of the team will respond: BhamASC.SupportedAccommReferrals@tridentreach.org.uk

Alternatively, you can call this service on 0121 226 5800.

This service can be accessed by adults over the age of 25, including childless couples and those with pets. Our accommodation (211 units) ranges from furnished self-contained flats to furnished rooms with shared facilities across various locations in the City. There are four hub sites which are staffed 24/7, dispersed properties with staff on site 9-5 Monday to Friday and dispersed properties that are unstaffed with support provided on a floating basis.

The service we provide is person centred and support is provided holistically to enable individuals to address any of the following:

  • physical health issues;
  • mental health concerns;
  • substance misuse issues;
  • those who have been serially excluded from services;
  • those who require support to build daily living skills to enable the individual to sustain their own tenancy upon exiting the service.

Our experienced staff team will work with those needing support to identify any needs and support the individual to make informed decisions around addressing any identified support needs.

The amount of support available is flexible, depending on needs and preferences and up to six hours in total per week. Staff work with each individual to identify needs and to support the individual to make informed decisions around addressing any identified support needs through a support planning and review process.

We facilitate links with other statutory and voluntary agencies, such as Adult Social Care, mental health services and alcohol and substance support services to ensure people receive the right support at the right time.

We enjoy celebrating progress and success with people against their own goals and outcomes throughout their 6 month to 2 year stay at the service and are pleased to offer support when people feel it is the right time to move on.

For full details of our eligibility criteria and to request an application form please email your contact details and a member of the team will respond: BhamASCSupportedAccommReferrals@tridentreach.org.uk

Alternatively, you can call this service on 0121 226 5800.

Our Adult Lead Worker Service is for single adults or childless couples aged over the age of 25, who find themselves living in precarious housing or at risk of eviction but not statutorily homeless as defined by the Homeless Reduction Act.

The service we provide is person-centred and the amount of support available is flexible, depending on needs and preferences and up to five hours in total per week, either in the person’s current accommodation or a mutually agreed location.

Staff work with each individual to identify needs and to support the individual to make informed decisions around addressing any identified support needs through a support planning and review process. Lead Workers operate as ‘community navigators’, forging links with other services, for example counselling services, health services and drug and alcohol support; acknowledging any barriers to access services and removing them. Thus building the resilience and confidence of the individuals we work with, resulting in greater independence, community links and better life chances.

We enjoy celebrating progress and success with people against their own goals and outcomes throughout their 6 month to 2 year stay at the service and are pleased to offer support when people feel it is the right time to move on. However, should people need to access the service again we are able to ‘reignite’ customer records and do our best to offer the same lead worker in line with a ‘tell your story once’ principle.

For full details of our eligibility criteria and to request an application form please email your contact details and a member of the team will respond: BHamASCLeadworkerref@tridentreach.org.uk

Alternatively, you can call this service on 0121 226 5800.

Trident Reach’s Homeless Services offers supported housing for single homeless people within Sandwell. Supported accommodation is available for both men and women who are aged 18 and over and are at risk of homelessness.

We currently provide 36 self-contained flats across Wednesbury and Smethwick. Referrals into this service are managed by the Vulnerable People Housing Service within Sandwell Metropolitan Borough Council. The length of stay is 12 months. 

The support available is to assist people towards independent living. All services have access to an evening concierge service as well as an out-of-hours service.

To speak to a member of the Homeless team, please call 0121 226 5800.

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