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Your Neighbourhood

A place you feel safe and proud to live

We know how important a clean and tidy neighbourhood is to you – it is to us too.

We provide a number of services to help you keep your neighbourhood clean and tidy. These include communal cleaning, grounds maintenance, and basic maintenance.

We visit your block of flats once per week and will:

  • Sweep, mop, or vacuum the stairs and floors in your corridors. In cold weather we may not mop the floor if there is a risk of freezing which may cause a slip hazard.
  • Dust or wipe banisters, handrails, or skirting boards.
  • Remove cobwebs.
  • Mats will be cleaned and deodorised.
  • Indoor windows and glass that can be reached will be cleaned.
  • Communal bins will be swept out and disinfected.
  • Litter will be cleared from inside and outside the block.
  • We will also check for any repairs needed as well as fly tipping which will be reported.

We expect you to:

  • Keep your own home clean and tidy. We will not clean your own home.
  • Keep the corridors clear of any items including bikes, prams, and mobility scooters. This can make it difficult to clean but more importantly can stop you from being able to escape should there be a fire. You can learn more and read about our Tort Policy on our Fire Safety page.

You can see our timetable schedule in your block and below in our service standards.

Our Building Care Assistants will visit your estate weekly to make sure your neighbourhoods are safe and well kept.

They will

  • Complete minor repairs inside and outside your building. They will only do communal works – you should book a repair for an issue in your own home. By calling us on 0121 633 4633 or using our MyTrident portal. If they cannot complete the works, they will report it.
  • Report fly-tipping and anti-social behaviour.
  • Check your fire alarms and emergency lights are working keeping you safe from fire.
  • Inspect the grounds to make sure that your neighbourhood is somewhere you are proud to live.

Trident have employed Ground Care Group to provide our grounds maintenance service. They will visit your site twice per month in the summer and once per month in the winter and will keep your estate looking tidy.

They will:

  • Cut the communal grass – this does not include the grass in your own garden.
  • Tidy hedges to keep access ways clear.
  • Trim back plants that are blocking pavements or light into your home.
  • Tidy up any debris after their works.

They will not tidy your own garden – this is for you to look after.

As part of the contract we are able to check up using an online portal. If you are unhappy with the service you are receiving, please let us know by emailing estateservicesteam@tridentgroup.org.uk.

We are also looking for Estate Champions in your neighbourhoods to help us monitor the works done in your area. If you are interested you can speak to our engagement teams on communityengagement@tridentgroup.org.uk or calling them on 0121 633 4633. You can read more on our get involved page.

Fly-tipping is the illegal dumping of rubbish which can include bin bags, household waste, and even mattresses and fridges.

Trident will remove items reported to us as soon as possible using Premier Waste. This service is service chargeable which means we will claim this back on your service charges.

If you know who is fly-tipping on your estate then please get in touch and let us know so we can investigate. You can do this confidentially by calling 0121 633 4633 or emailing estateservicesteam@tridentgroup.org.uk.

It is your responsibility to get rid of any items in your home. You should contact your local council to get rid of these items. There maybe charities who also needs the items that may arrange for collection.

Trident are not responsible for bin collections. If your bins have not been collected you should contact your local authority who can help you.

If you are unhappy with how your neighbourhood is maintained, you can send a message to our complaints team using the form below.

You will then enter our complaints process. Your complaint will initially be dealt with by a Trident Group manager who will follow the stage one process. If you are still unhappy, you can then escalate this to stage two where on of our senior management team will review it.

If you are still unhappy, you can contact the Housing Ombudsman Service who are an independent, impartial, and free service who monitors how Social Housing providers perform on complaints. The Housing Ombudsman Service will ask if you have contacted us so please place a formal complaint with us first.

For more information on our complaints procedure, visit our complaints page.

Estate Cleaning, Grounds and Window Cleaning Service StandardsDownload