Resident and Customer Engagement

We define resident and customer engagement as being about working collaboratively with both our residents and customers to create effective services that meet a variety of needs.

At Trident Group we believe resident and customer involvement and engagement will help us in our mission of being a customer focused business, where our residents and customers have the opportunity and means to influence key decisions.

We are committed to working closely with our residents and customers to help improve our services and we understand different groups and individuals will get involved in different ways. 

Our Resident and Customer Engagement Strategy sets out and provides a ‘menu of options’ for key involvement and engagement. 

To read our Resident and Customer Engagement Strategy, please click the link below:

We have a number of initiatives/activities you could get involved in, some of these are listed below:

  • The Standing Group
    This group works closely with our Group Board and provides opportunities for our residents and customers to have influence on key decisions at a strategic level. 
  • Operation Groups
    We have initiatives such as Green Inspectors (community champions helping to ensure their green spaces and local areas are correctly cared for and maintained well) and The Recruitment Group (residents and customers trained to support with the recruitment of staff across the group), where we give our residents and customers the chance to work alongside Trident Group staff and contractors to help drive deliver the best results and improve customer satisfaction in many different areas of our business.

To view all our options to get involved with resdient and customer engagement, please click HERE.

We also understand that some residents and customers may not feel comfortable to take part in our projects in person and therefore we would encourage you to take part in our surveys so we can still take on your views and feedback.

We regularly ask for your views on a range of things through questionnaires and surveys. Filling these in help provide us with data and tell us how well we are performing or where we need to improve. 

Your contribution, no matter how much or how little, is important to us and helps us to constantly review our performance in our drive to deliver excellent services.

To view all our options to get involved with resdient and customer engagement, please click HERE.

To get involved in projects across the Group, please contact the Customer and Partnership Liaison Team via email at: communityengagement@tridentgroup.org.uk

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