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Domestic Abuse Services

Anybody can experience domestic abuse, but nobody should. YOU ARE NOT ALONE!

Trident Reach believes that domestic abuse is unacceptable.

The Domestic Abuse Act 2020 refers to ‘any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence, or abuse between those aged 16 or over who are or have been partners or family members regardless of gender or sexuality.

It includes, but is not limited to, physical and sexual abuse, violent or threatening behaviour, coercive control (a pattern of intimidation, degradation, isolation and control with the use or threat of physical or sexual violence), psychological and emotional abuse, financial and economic abuse, harassment, stalking and online abuse.

Trident Reach's service works with people within both Birmingham and South Derbyshire in the following settings:

Our service aims to ensure that those affected by domestic abuse get the right support, quickly, in order to improve the safety and protection available to them and empower them to rebuild their lives, and promote positive, lasting, change.

We provide confidential, specialist advice and guidance over the telephone via Trident Reach’s domestic abuse helpline.

To access this service call 0800 111 4223, Monday-Friday between 9am-5pm.

Always call 999 in an emergency.

The Domestic Abuse Emergency Refuge Service provides confidential, specialist accommodation and support to women with or without children fleeing domestic abuse. We provide three refuges in confidential locations in Birmingham offering furnished self-contained accommodation and access to some shared communal facilities too.

Domestic Abuse Support Workers ensure needs and risk assessments are in place to underpin personalised support and effective safeguarding for clients and work in partnership towards agreed outcomes.

Our support processes promote engagement by providing a range of contact methods, including; face-to-face support, group sessions, workshops such as parenting, life skills and the Freedom Programme.

The Domestic Abuse Support Workers act as navigators providing a vital link between the individual and other appropriate services, including seeking legal advice, access to health ad well being services,  accommodation and education. Outcomes are developed and agreed with the client to include:

  • Work to build recovery, healing and resilience for women and their children to rebuild their lives and live independently within communities without fear of harm. This includes strength based approaches and trauma informed support.
  • Improved health and wellbeing outcomes.
  • Engagement with individuals, providing advice and guidance regarding achievable housing goals.
  • Provide links and robust handover to resettlement support when individuals move on from refuge.  

For full details of our eligibility criteria and to request an application form please contact the helpline on 0800 111 4223 or email your contact details and a member of the team will respond: BhamDAreferrals@tridentreach.org.uk

This service provides an alternative to the traditional refuge setting and provides safe, secure accommodation across the City to individuals aged over 18; irrespective of gender, disability, race, religion or belief or sexual orientation, and to households with or without children including:

  • Underrepresented groups including older people, LGBT+ communities and male victims of domestic abuse
  • Larger families
  • Individuals and families with complex needs

Alongside the offer of accommodation is specialist support which will build resilience, improve wellbeing and move towards independence. Domestic Abuse Support Workers act as ‘navigators’ providing a vital link between the individual and other appropriate services, including seeking legal advice, access to health and wellbeing services,  accommodation and education. Outcomes are developed and agreed with the customer to include:

  • Work to build recovery, healing and resilience to rebuild lives and live independently within communities without fear of harm.  This includes strength based approaches and trauma informed support.
  • Improved health and wellbeing outcomes. Including support to register with a GP, access counselling services etc.
  • Providing practical support: e.g., life skills, budgeting, addressing debt, maximising income.
  • Supporting individuals as they access employment, education and training.
  • Engagement with individuals, providing advice and guidance regarding move on options and achievable housing goals.

Accommodation and support may be offered for one to two years. There is a dedicated Intensive Housing Management Officer providing additional housing management support including sign ups, health and safety checks and repairs monitoring processes.

There is a ‘stay put’ option in this service when all agreed outcomes have been reached to the satisfaction of both parties and there are no breaches to the occupancy agreement at which point the housing provider will convert the occupancy agreement to a general needs tenancy agreement.

For full details of our eligibility criteria and to request an application form please contact the helpline on 0800 111 4223 or email your contact details and a member of the team will respond: BhamDAreferrals@tridentreach.org.uk

The Domestic Abuse New Horizons Service helps to improve the safety and protection of victims of domestic abuse and their families, living in the private sector that approach South Derbyshire District Council (SDDC) Housing Solutions team, for support.

This service operated as a pilot for twelve months and mobilised during Lockdown 1, continuing to deliver a quality service throughout the COVID-19 pandemic. This contract provided  both community based floating support and support across seven dispersed units of accommodation.

Outcomes are developed and agreed with the client to include:

  • Support people to be able to live independently and safely free from abuse.
  • Improve the health, wellbeing, and quality of life of clients accessing the service.
  • Deliver person centred outcomes by working in partnership with other service providers.

The support provided is based on an individual’s needs, seeking to reduce the risk to victims and families, prevent crisis, enable recovery and resilience to enable greater independence.  All clients have detailed needs and risk assessments, safety plans and support plans in place.

Our support processes promote engagement by providing a range of contact methods, including; face-to-face meetings, group sessions, workshops such as parenting, life skills and the Freedom Programme.

We have established relationships with key agencies such as:

  • Child/ Adult Care Services
  • Police
  • Community Safety Team
  • County IDVA
  • Health Services
  • Drug and Alcohol Support Services
  • Children’s Centres, Schools and Colleges
  • Housing Providers
  • Legal Services
  • The National Centre of Domestic Violence
  • Commissioned Domestic Abuse Services
  • Voluntary and charitable organisations
  • Fire Service

There is a ‘stay put’ option in this service when all agreed outcomes have been reached to the satisfaction of both parties and there are no breaches to the occupancy agreement at which point the housing provider will convert the occupancy agreement to a general needs tenancy agreement.

For full details of our eligibility criteria and to request an application form please email NewHorizons@tridentreach.org.uk or contact 07458 012 628.

Anyone can be a victim of domestic abuse, regardless of age, race, gender, sexual orientation, faith or class.

Domestic abuse, also called "domestic violence" or "intimate partner violence", can be defined as a pattern of behavior in any relationship that is used to gain or maintain power and control over an intimate partner.

Abuse can be:

Not limited to just hitting you but someone may restrain you, throw objects, pinch or shove you.

Name-calling, threats and manipulation, blaming you for the abuse or 'gas-lighting' you.

Controlling your access to money, take away your salary, stop you from working or put you into debt.

Not always physical, you may be manipulated or coerced into doing things you don't want to do.

The abuser uses a pattern of behaviour over time to exert power and control.

You might be sent abusive messages, they may demand access to your devices, you may be tracked using spyware apps or your images and videos may be shared online.


Domestic abuse includes any behaviours that frighten, intimidate, terrorise, manipulate, hurt, humiliate, blame, injure, or wound someone.

Domestic abuse can happen to anyone of any race, age, sexual orientation, religion, or gender.

It can occur within a range of relationships including couples who are married, living together or dating.

Domestic abuse affects people of all socioeconomic backgrounds and education levels. 

If you or someone you know is experiencing domestic abuse, please call us on 0800 111 4223.

Always call 999 in an emergency.

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