We want to be open and transparent with you about the service we provide and the improvements we are making.

You can therefore read how we are performing. This is measured in the Tenant Satisfaction Measures results which are reported annually. These results measure our performance against the Regulator of Social Housing’s Consumer Standards. These surveys are being undertaken by TLF Research who are calling you on our behalf.

We will also be publishing our performance quarterly against key areas that we know matter to you. These include customer contact waiting times, repairs completed, and how well we handle complaints. You can see this below.

We are always looking for ways to improve. If you have a suggestion on how we can improve then please get in touch by using the form below or emailing complaints@tridentgroup.org.uk.

You can also join our engagement panels and groups – to join just email CommunityEngagement@Tridentgroup.org.uk or call 0121 633 4633.