As a Trident Housing resident, ensuring your rent and service charges are paid on time must be a priority.
We are committed to supporting you to take control of your finances and help you keep on top of paying your rent, regardless if you pay your rent yourselves through employment or if it funded by someone else such as your local Housing Benefit office.
If you fall behind with your rent payments, don’t ignore it! We know that it can be a stressful situation but tell us first so that we can support and advise you. Contact your Income Officer immediately, who can look at your situation and give you advice on budgeting and benefits.
If you need to check your rent balance, give us a call and we will be happy to give you those details.
Paying your rent
When you sign your tenancy agreement you are accepting responsibility of paying the full rent on your home.
Rent and service charges are priority payments, and not keeping up with payments could lead to suspension of services, losing your home and it could affect your credit rating.
Take a look below and find the payment option right for you.
Rent and service charge information
You will have received a letter in March confirming your rent charges from 1 April 2019.
As your landlord, it is very important to us that we provide clear information on charges, reviews and annual increases so that you fully understand how we calculate your rent and service charge.
Please click the link below to read our 'frequently asked questions' document that will help you understand your notice of rent and service charge review letter.
Universal Credit is a new benefit that replaces the following six benefits:
- Job Seekers Allowance
- Income Support
- Employment and Support Allowance
- Housing Benefit
- Child Tax Credit
- Working Tax Credit
Universal Credit is paid directly to the person claiming benefit and includes housing costs. It is normally paid monthly in arrears. If you receive Universal Credit or Housing Benefit you will be responsible for paying your own rent. It is your responsibility to ensure your claim is always up to date and to notify us of any changes to the amount you receive.
To help you understand more about what Universal Credit is, please watch the following video:
To help you make a claim, please watch the video below or contact your dedicated Income Officer on 0121 633 4633:
To work out your entitlement to benefits, please click HERE.
We want to reassure you that we will provide as much support as we can to help you through the Coronavirus outbreak. If you have any concerns about your tenancy or keeping up with payments, please get in touch with your Income Officer so that we can explore all the options available to you.
The following can help if you need money because of the coronavirus outbreak:
- If your workplace has shut or you have been told not to go in, your employer may be able to keep paying you through the Coronavirus Job Retention Scheme
- You may be able to get statutory sick pay if you are employed and have coronavirus symptoms or live with someone who does
- You may also be able to claim other benefits if you are unable to work. Use the Turn2Us benefits calculator to see if you qualify
Please contact your Income Officer if you want to discuss your situation further.
If you feel that you may need money advice and you want to speak to someone other than your Income Officer, the following services provide free support on debt, claiming benefits and much more: