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Paying Your Rent And Service Charges

When you sign your tenancy agreement with us you are agreeing to pay your rent on time and to not fall into rent arrears. It is important that you pay your rent on time.

As a Trident Housing resident, ensuring your rent and service charges are paid on time must be a priority.

We are committed to supporting you to take control of your finances and help you keep on top of paying your rent, regardless if you pay your rent yourselves through employment or if it funded by someone else such as your local Housing Benefit office.

If you fall behind with your rent payments, don’t ignore it! We know that it can be a stressful situation but tell us first so that we can support and advise you. Contact your Income Officer immediately, who can look at your situation and give you advice on budgeting and benefits. 

If you need to check your rent balance, give us a call and we will be happy to give you those details.

Paying your rent

When you sign your tenancy agreement you are accepting responsibility of paying the full rent on your home. 

Rent and service charges are priority payments, and not keeping up with payments could lead to suspension of services, losing your home and it could affect your credit rating.

Take a look below and find the payment option right for you.

Most people find that direct debit, is the easiest and convenient to pay your rent an you can choose a payment frequency that suits you (weekly, fortnightly or monthly).

With a direct debit you have the reassurance that your rent is always paid on time and that any changes are managed for you without hassle of going to the bank. The direct debit guarantee means that your payments are secure and protects you in the rare event of an error. Call us on 0121 633 4633 and we can set up this for you over the phone.

You can arrange to set this up with your bank to pay Trident Housing directly from your account on the dates agreed within your tenancy agreement.

Allpay payment card
You can use your Allpay payment card to make payments to your account directly. These cards are accepted at all Post Office’s and stores who display the PayPoint or Payzone signs.

Allpay online
Log on to Allpay website at www.allpay.net to pay your account by debit or credit card. Select ‘make a payment online’ and follow the instructions.

Allpay payment app
If you own an Apple, Windows or Android smartphone you can now download the new Allpay app. This new app will allow you to pay your rent through Allpay anytime, anywhere via your mobile phone.

On the phone
You can pay anytime you like over the telephone with a debit or credit card by calling
0330 041 6497

Visit Trident Group’s Central Office at 239 Holliday Street, Birmingham, B1 1SJ and pay by cash, cheque or card. Our offices are open Monday-Friday, between 9am-4pm.

Please make cheques payable to Trident Housing Association and write your name and address on the back of the cheque.

You can call us on 0121 633 4633 during our office opening hours (Monday-Friday: 9am-4pm) or Allpay 24 hours a day, seven days a week on 0844 557 8321.

Rent and service charge information

You will have received a letter in March confirming your rent charges from 1 April 2019.

As your landlord, it is very important to us that we provide clear information on charges, reviews and annual increases so that you fully understand how we calculate your rent and service charge.

Please click the link below to read our 'frequently asked questions' document that will help you understand your notice of rent and service charge review letter.

Universal Credit

Universal Credit is a new benefit that replaces the following six benefits:

  • Job Seekers Allowance
  • Income Support
  • Employment and Support Allowance
  • Housing Benefit
  • Child Tax Credit
  • Working Tax Credit

Universal Credit is paid directly to the person claiming benefit and includes housing costs. It is normally paid monthly in arrears. If you receive Universal Credit or Housing Benefit you will be responsible for paying your own rent. It is your responsibility to ensure your claim is always up to date and to notify us of any changes to the amount you receive. 

To help you understand more about what Universal Credit is, please watch the following video:

To help you make a claim, please watch the video below or contact your dedicated Income Officer on 0121 633 4633:

To work out your entitlement to benefits, please click HERE.

Coronavirus update

We want to reassure you that we will provide as much support as we can to help you through the Coronavirus outbreak. If you have any concerns about your tenancy or keeping up with payments, please get in touch with your Income Officer so that we can explore all the options available to you.

The following can help if you need money because of the coronavirus outbreak:

  • If your workplace has shut or you have been told not to go in, your employer may be able to keep paying you through the Coronavirus Job Retention Scheme
  • You may be able to get statutory sick pay if you are employed and have coronavirus symptoms or live with someone who does
  • You may also be able to claim other benefits if you are unable to work. Use the Turn2Us benefits calculator to see if you qualify

Please contact your Income Officer if you want to discuss your situation further.

Money Advice

If you feel that you may need money advice and you want to speak to someone other than your Income Officer, the following services provide free support on debt, claiming benefits and much more:

Call National Debtline on 0808 808 4000, Monday to Friday: 9am - 8pm, Saturday: 9:30am -1pm

Webchat with an adviser, Monday to Friday 9am - 8pm and Saturday 9:30 am - 1pm. This is the fastest way to speak to a specialist adviser.

Use their online tool to get debt help now.

Visit www.nationaldebtline.org for useful information, example letters and debt advice fact sheets.

Call Adviceline on 0800 144 8848. Adviceline is available between 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It's not available on public holidays.

You can talk online about a debt problem between 8am and 7pm, Monday to Friday.

Visit www.citizensadvice.org.uk for further information.

Contact the UK's leading debt charity on 0800 138 1111 (Monday to Friday 8am to 8pm and Saturday 8am to 4pm) to get expert debt advice and fee-free debt management to help you tackle your debts.

Visit www.stepchange.org for further information.

For free and impartial money advice, call 0800 138 7777 on Monday to Friday, 8am to 6pm.

You can make an enquiry by email. The general email address is enquiries@maps.org.uk.

Visit www.moneyadviceservice.org.uk for further information.

Rent and service charges are priority payments, and not keeping up with payments could lead to suspension of services, losing your home and it could affect your credit rating.