Trident Hero Awards 2019 - Here's our winners!

Over the Summer, our residents, customers and staff have been busy taking part in our first annual Trident Hero Awards. The Trident Hero Awards recognise the unsung heroes of our communities who help the people and places around them shine.

The awards take place annually, announced on Housing Day (date confirmed by National Housing Federation each year), and is an opportunity for Trident Group to thank its residents, customers and staff who show dedication, helpfulness and support on a daily basis in the fulfilment of their role.

A panel, made up of the following people below, read through nominations that made the final round and selected this year’s winners:

• John Morris, Group Chief Executive
• Katie Kershaw, Board Member
• Simon Hatchman, Board Member
• Bhupendra Patel, Head of HR
• Marie Calder, Customer Engagement Officer
• Clinton Simmons, Resident Engagement Officer

Here are your Trident Hero Award winners for 2019:

Our first Trident Hero of the Year Award goes to Marie Calder, Trident Reach’s Customer Engagement Officer. Click on the video below to watch Marie listen to snippets from the many nominations she received and also hear her speak of the passion she has for her role as a Customer Engagement Officer.

Our first award for Trident Ambassador of the Year goes to Jas Samra, Trident Group’s Senior Community Safety Officer. Click on the video below to hear someone’s nomination describe Jas as someone ‘…small in size but this hides a steely core and she gets results!’

Our first ‘Making a Difference’ award goes to Jas Samra, Trident Group’s Senior Community Safety Officer. Watch as Jas gets emotional on hearing this nomination, submitted by residents who appreciate the extra lengths Jas goes to ensure they are listened to and looked after.

This year’s Neighbourhood Champion Award goes to Bernie McFall, Trident Reach’s Social and Community Engagement Officer. Watch a whole community celebrate with Bernie on winning this award and hear Bernie thank the many volunteers that enable Bernie to achieve so much within her role.

The award for Inspirational Young Person of the Year goes to Malakiah Ul Haq. Watch Malakiah describe how her life has turned around since accessing Trident Reach’s Young People Services and how her Mum is proud of the achievements Malakiah has made.

The award for Best Initial Contact goes to Celine Roche, Trident Group’s Customer Contact Advisor. Watch Celine describe what she most enjoy’s about her role and also how important it is to ensure each resident/customer has an outcome on every phone call she takes.

Our first Best Operative of the Year Award goes to Mayi Mvukulu, Trident Group’s Estate Operative. Watch as Mayi beams with pride whilst listening to his nomination and describe how he loves meeting new people through his work.

The Resident of the Year Award goes to Michael Page. Watch to see Michael live out the best advice he was given by his father: “In life if you can’t do a person a good turn, then never do them a bad one”.

Our Best Support Worker of the Year Award goes to Charlene Robinson, from our Young People Services. Watch Charlene discuss the different routes possible for Young People across the City to education and employment.

Our Best Care Worker of the Year Award goes to Anne Adams, from our Registered Care Services. Watch Anne describe what has changed within the 22 years she has been at the service and also how the customer’s choices are always key.

Well done to all nominees, congratulations to our final 12 of the winners and thank you to those who nominated.

Here’s to next year!