Telephone Call Times

Due to a high volume of calls Trident are experiencing, you may find yourself waiting longer on the phone.

We are very sorry for your inconvenience and are working as hard as we can to get to you. Thank you for your patience. 

To save yourself time, you can report any repairs and check and pay your rent and service charges using our customer portal. You will need your national insurance number, email address, and postcode to register for the portal. Register for the portal. 

All repairs will be responded to following our repair policy. All emergency repairs will be attended to within 24 hours and we will make safe your property. All other repairs will be logged and arranged within 28 days. For more details, read our repairs and maintenance page. 

Thank you.