Gas Safety Week - what you need to know

Your safety is our priority.

Regular gas safety checks mean we can ensure your gas supply is safe and working correctly, they also allow us to pick up on any issues that need repairs. We are legally required to carry out these gas safety checks so it is important you allow us access to do so.

If you have been told you have a gas safety check due, please arrange an appointment to have it completed as soon as possible. To book your appointment, call 0121 633 4633 and press option 1.

If you smell gas, you should:

• Open doors and windows to let fresh air in
• Turn off the gas at the meter
• Leave the property immediately
• Do not turn electrical switches on or off
• Do not smoke, light matches or use naked flames
• Contact the National Gas Emergencies number: 0800 111 999 – only do this once you are safely outside the property

If your carbon monoxide alarm sounds or you suspect a leak, you should:

• Open doors and windows to let fresh air in
• Switch off all appliances
• Leave the property immediately
• Contact the National Gas Emergencies number: 0800 111 999 – only do this once you are safely outside the property
• Do not go back into the property

Carbon monoxide cannot be seen, smelt or tasted but high amounts can be fatal. If you suspect you’ve been exposed, seek immediate medical help.

Know the symptoms of carbon monoxide poisoning:

• Nausea
• Light-headedness
• Headaches
• Shortness of breath
• Dizziness
• Sleepiness
• Confusion
• Chest and/or muscle pain

Home safety

Our gas engineers should always be able to prove their identity – if you are unsure, call 0121 633 4633 before letting someone into your home. Find out more about gas safety in Trident’s Home Safety Handbook.