Join our Challenge Panel

Posted on: 19 Jan 18

We’re looking for residents and customers to join our Challenge Panel

The purpose of the Challenge Panel will be to review and challenge services Trident Group deliver to our residents/customers.

Following a short period of training and induction, the Challenge Panel will consist of residents/customers who will volunteer their time to look at how Trident Group is performing.  Resident and customer experiences and ensuring our services offer value for money is at the heart of everything we do.  Trident is in the process of recruiting new members and always on the lookout for willing volunteers to get involved.

The Challenge Panel will lead on no more than three service inspections a year. They will be responsible for deciding on what services to review taking into consideration customer satisfaction levels and performance. The Challenge Panel will also look at how that service works and how it can be improved.  As part of the review they will speak to residents and customers to find out what they think.  The Panel will report to the Board with their recommendations so residents/customers views really are taken seriously at the highest level.

When you join the Challenge Panel you will get a range of free training which will boost your CV and give you transferable skills. This includes presentation and negotiation skills, project planning and interview skills.

If you are interested in learning more about joining the Challenge Panel, please call Clinton Simmons, Community Investment Officer on 0121 633 4633 or Marie Calder, Customer Engagement Officer on 0121 226 5800