Tenant Satisfaction Measures 2023

Posted on: 08 Apr 24

Last summer, Trident Group asked its customers to take part in the bi-annual customer survey. The survey covered a wide range of areas including those which will be assessed in line with the new Tenant Satisfaction Measures.

In April 2023, the Regulator of Social Housing introduced the Tenant Satisfaction Measures, there are 22 tenant satisfaction measures, 12 of the 22 are measured by carrying out customer surveys that will tell us how satisfied you are with the services we provide across 5 themes which are; .

  1. Keeping properties in good repair
  2. Maintaining building safety
  3. Respectful and helpful engagement
  4. Effective handling of complaints
  5. Responsible neighbourhood management

You can read the results and the actions we will be taking to improve here.

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