You should have all received your rent and service charge letters which will tell you what you will be paying over the next year.
The payments you make pay for the services we provide such as repairs, housing management services (for example your housing teams), window cleaning, and keeping your communal areas tidy, among other things.
If you pay by direct debit, we will update these payments for you. It is the easiest way to pay and you can ask us to set this up for you by ringing 0300 123 1113.
If you pay by standing order, you should tell your bank and update your payment amount. Not doing this will mean you fall behind on your rent.
If you receive Universal Credit, you need to update your Universal Credit portal on Monday 7 April by logging onto your account. You will then see a notification in your to-do list which you should click on and follow the instructions. If you don’t have an online account, call the UC helpline on 0800 328 5644. It is important that you update your rent on Monday 7 April as if you do so on another date before it may affect your rent payments.
You can monitor your rent and service charge statements using our online MyTrident Portal. Register on this page and be up for a prize draw!
Your rent and service charges have been calculated by our housing and finance teams who have reviewed what services you receive from Trident and what we have provided to you over the previous year. If you believe your rent or service charges are incorrect, then please contact our customer services team for more information by calling 0300 123 1113 or emailing customer.services@tridentgroup.org.uk
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How have you calculated my rent and service charges?
The government sets the rent social landlords like Trident can charge, how they should be reviewed and how much they can be increased each year. This is called the Rent Standard and you can read the latest information about it on the gov.uk website by clicking here. The annual increase is usually set at the Consumer Price Index (the measurement of UK inflation) plus 1%. For instance, if the inflation rate was 1% it would mean that social housing providers could increase their rent by 2%. If your rent was £100, this would mean that you would be paying £102 after the increase.
Many of our residents also pay a service charge in addition to the weekly rent which covers the costs of maintaining communal areas for your estate and/or block, that are shared with other residents. These include cleaning and gardening services but also for external maintenance and fire alarm systems to keep you safe.
Service charges are not calculated by the same formula as rents. Any charges we make for services are based on the actual cost of providing the service. Details of any service charges applicable to your home are detailed in your personal rent increase letter which you should have now received.
Why have you increased my payments?
Your increases reflect the increased cost to providing you with the services you receive. This includes repairs, building safety improvements, garden and communal services, as well as the cost of providing services like your housing teams. If you would like to have your say on how we can provide more value for money, you can join one of our resident panels or customer voice group who meet regularly to discuss how we can improve.
You can find out more by visiting our engagement page or by calling the team on 0300 123 1113 or emailing communityengagement@tridentgroup.org.uk.
What do I do if I’m worried I can’t pay?
The most important thing to do is to speak to one of our friendly and knowledgeable Income team. They are here to help you feel confident paying your rent and service charges and can help with advice.
You can speak to the team by ringing 0300 123 1113 or email locality@tridentgroup.org.uk.
Rent and service charges are priority payments, and not keeping up with payments could lead to suspension of services, losing your home and it could affect your credit rating. Please always get in touch with us as we wish to help you stay in your home – we are here to help.