We’re improving our online services with a brand-new Resident Portal, launching on 22 September.
The new portal will make it easier to manage your tenancy online, including reporting repairs, checking your rent account and accessing services when it’s convenient for you. To allow us to make these improvements, the current portal will be unavailable from 11 September until the new portal goes live on 22 September.
Already use the Resident Portal?
You’ll receive an email inviting you to access the new portal. The first time you log in, you’ll need to create a new password using the email address you currently use for your account. Don’t forget to check your junk or spam folder if the email doesn’t arrive in your inbox.
Not registered yet?
Now is the perfect time to get ready. Once the new portal launches, you’ll be able to create an account and start managing your tenancy online, anytime and anywhere.
Need help?
During the upgrade, you can still report repairs, pay your rent and access our services by calling our Customer Services team on 0300 123 1113.
We’ll share more information about the new portal and how to get started in the coming weeks. Thank you for your patience as we improve your online services.