We have launched a brand new website which is all about you – our customers!
Redesigned with you in mind we have worked with our customer voice group as well as focus groups made up of lots of different residents from across our organisation to make sure that this website works for you.
Over the last couple of months, we have worked with a number of residents to make sure that the website has the information that customers care about is easy to find and this information is clear and easy to understand.
The website has also been designed with the consumer standards in mind putting an emphasis on our performance, services we provide, and how you can speak to us if you have something you want to speak to us about. It’s never been easier to give your opinion on how we can improve our service!
We have also thought about how our website works for our residents and service users who have different accessibility needs. That’s why we have alt text, contrasted colours, working links on all our pages, and a style to help screen readers. We also have our accessibility toolbar which offers over 100 languages, screen reader services, and reading tools. Just click the accessibility link at the top to see!
But don’t let us be the one to tell you, one of our residents involved in the process gave the following feedback:
“The new Trident Housing Association website is a significant improvement in providing an engaging, user-friendly online presence for residents and staff. It’s clear that Trident’s communications team has prioritised relevance, clarity, and accessibility in this redesign, aligning the website with the organisation’s goals of transparency and resident engagement.”
You can learn more about the website and how we used customers to influence the design on the videos below.
We are always looking to improve our service, if you have an opinion on the new website please let the communications team know by emailing communications@tridentgroup.org.uk.