We are aware of a video currently trending on social media and of a Birmingham Live story due to be published and wish to respond publically.
Trident take this matter very seriously and have been working with local Police and the homeless outreach teams to manage the situation, we are sorry that this situation has still not been resolved. We have staff visiting site every week to monitor the situation and have now increased this to daily visits. We have consistently liaised with the residents on site and have undertaken repairs and emergency cleans when needed as promptly as possible.
Trident take the safety of our homes and communal areas seriously and are looking into all options to ensure the security of the site. This includes expanding our Concierge Service from our supported housing to our general needs properties so that we can better monitor who is accessing the building inappropriately and moving on none residents from the building. We will also be reiterating to all residents the importance of security and reporting incidents to us as soon as possible. We will continue to have an active presence on site daily through our Concierge Service, Building Care Assistants, Housing Officers, and Outreach Homeless teams to best support all parties involved. This will then be monitored through case review meetings.
We again wish to apologise for any inconvenience or distress caused and will engage with the resident to see how we can best support him personally.