Today one of our residents spoke on BBC Radio 5 Live as part of a discussion about the Housing Ombudsman’s comments regarding increased complaints.
We are disappointed that our resident felt the need to go on a national forum but respect his right to raise his concerns. We have engaged regularly with this resident regarding his property and have no open complaints or urgent repairs from him.
We are committed to improving the homes where our residents live including a recent million pound investment in brand new state of the art fire alarm system at the property of the resident alongside our planned works to improve our properties.
We welcome residents’ feedback on how we can improve our homes. As part of this ongoing commitment, we are relaunching our customer voice group to achieve a more diverse representation of voices. If you would like to be involved in our groups or panels, please contact our Community Engagement team by calling 0300 123 1113 or emailing communityengagement@tridentgroup.org.uk.
We also have a robust complaints system and welcome opportunities to get things corrected for our residents. If you have a complaint please call 0300 123 1113 or email complaints@tridentgroup.org.uk
We will continue to engage with the resident affected and our Director for Property Services will visit him to look into his concerns.