Residents to meet for major consultation on landlord-tenant relationship

27 March, 2019

Housing association residents from across the West Midlands will meet in Birmingham on 1 May for a major national consultation on the relationship between tenants and social landlords in England.

This consultation will make a vital contribution to Together with Tenants, an ambitious project launched in February by the National Housing Federation. It seeks to build relationships between tenants and housing associations, as well as giving residents a strong role in scrutinising their landlord.

Now, Matrix Housing Partnership – a group of seven Midlands-based housing associations, including Trident Group – is working with the Federation to bring together dozens of residents to help shape Together with Tenants.

Attendees will give their views on key parts of the draft proposals, including a new charter setting out what residents can expect from their landlord. The Centre for Public Scrutiny will also run a series of ‘World Café’ workshops and Kate Henderson, the Chief Executive of the National Housing Federation, will give a speech.

This event is part of the wider consultation on the draft proposals, supported by the Centre for Public Scrutiny. Residents across the country are able to give their views through an online questionnaire, as well as webinars and other regional events.

Boris Worrall, chair of the Federation’s West Midlands regional committee and Group Chief Executive of Rooftop, said:

“As a region we’ve wanted to bring tenants from across the Midlands together to have an open, honest and practical discussion about what really matters to them and how landlords could respond. This gives us the perfect opportunity for really meaningful engagement at scale.” 

Chris Handy, Chief Executive at Accord Housing Association, which leads the Matrix Housing Partnership, said:

“Collectively, Matrix manages over 65,000 homes. We have an excellent track record of involving and empowering our customers, and it is vital, more now than ever before, that we continue to build and improve on this. It is only by listening to what our customers have to say, and working with and alongside them, that we are able to support and empower them to shape their homes and their communities. Having the opportunity to do this on such a large scale will offer valuable benefits to us all, as individual housing associations and in our joint partnerships.”

Katie Teasdale, Head of Member Relations at the National Housing Federation, added:

“This event is a great opportunity to shape Together with Tenants. Residents are at the heart of these ambitious proposals, and it’s absolutely vital that we ensure the project works for them. Now, we’re looking forward to this event, and hearing the views of tenants across the West Midlands – and indeed the whole country.”

The event will take place on 1 May at Birmingham’s Millennium Point.

Latest news:

New MyTrident Portal Is Here

We're excited to launch our brand-new MyTrident resident portal, making it easier than ever to manage your tenancy online.  Whether you're reporting a repair, checking your rent account or making a payment, the new MyTrident portal gives you quick and easy access...

Resident Portal – Under Construction

Our current Resident Portal will be unavailable from 11 September until the 29 September, while we build an improved service for you. The new portal will make it easier to manage your tenancy online, including reporting repairs, checking your rent account and...

Your New Resident Portal Is On The Way

We're improving our online services with a brand-new Resident Portal, launching on 22 September.  The new portal will make it easier to manage your tenancy online, including reporting repairs, checking your rent account and accessing services when it's convenient for...

Mayor and MP Visit Deelands Hall to Celebrate Community Success

There was a real buzz at Deelands Hall recently as we welcomed Richard Parker, Mayor of the West Midlands, and Laurence Turner, MP for Northfield, to see first-hand the fantastic work taking place in the local community. During the visit, they met residents, staff and...

Fire Safety Tips

The hot and dry weather we've seen this summer has put fire safety firmly in the spotlight. Last week, the UK Government issued an emergency alert warning people about the increased risk of wildfires across England and Wales, reminding everyone that even a small spark...

Our 2025-2026 performance

We are continuing on our journey of improvement which is reflected by our higher Tenant Satisfaction Scores in all 12 areas.   We are committed to improving the services you receive and making sure our homes and communities are places you are proud to live in....

Leadership Update: Chief Executive and Board Chair Changes

Following the announcement of Nigel Wilson's retirement in March,  Trident Group can now announce that current Finance Director David Harris, will take over as Chief Executive in mid-August.   L to R : David Harris , Nigel WilsonDavid Harris will replace current...

Help Shape Your Online Support Services

We are planning to launch a new Housing system and behind the scenes, our teams are working hard to improve the systems and tools we use every day to connect with you. The aim is simple: to make it easier for you to get the help and information you need, whether you...

England World Cup Run – Let’s Celebrate Responsibly

Over the last few weeks the nation has been captivated by England's impressive World Cup campaign, with supporters across the country coming together to cheer on the Three Lions as they aim for a place in the final. At Trident Group, we know many residents will be...