Our current Resident Portal will be unavailable from 11 September until the 29 September, while we build an improved service for you.
The new portal will make it easier to manage your tenancy online, including reporting repairs, checking your rent account and accessing services whenever it’s convenient for you.
Already use the Resident Portal?
Watch out for an email invitation to access the new portal. The first time you log in, you’ll need to create a new password using the email address currently linked to your account. If you can’t see the email, please check your junk or spam folder.
Not registered yet?
Now is the perfect time to get ready. When the new portal launches on 29 September, you’ll be able to create an account and start enjoying our improved online services.
During the upgrade
While we work behind the scenes to bring you a better portal, the current Resident Portal will be unavailable from 11 September until 29 September.
You can still:
✅ Report repairs
✅ Pay your rent
✅ Access our services
Simply contact our Customer Services Team on 0300 123 1113.

