Regulator of Social Housing Governance Update

17 January, 2024

Regulator of Social Housing Governance Update

This week, the Regulator for Social Housing downgraded Trident Group’s governance rating from G1 to G2. This means that whilst we are still compliant with the Regulator’s governance standards there are some areas of improvement required.

Trident Group understands and accepts the decision by the Regulator and are committed to taking the steps required to regain the G1 rating. 

Nigel Wilson, Trident’s new Chief Executive, stated: “When appointed by the Board of Trident Group I felt we needed to sharpen some historic governance practices and ensure that our relationship with the Regulator of Social Housing is a positive one. Clearly some recovery work is required and we are determined to collectively improve our work and regain the trust and confidence of our Regulator.”

Brian Carr, Chair of the Board, said “Whilst this is obviously disappointing news for us, we are committed to continuing at pace the improvement journey recently agreed by Board. We and the Executive Team are fully committed to taking the learning from this experience and working with the Regulator to continue to improve Trident’s practice. Since his arrival in September of this year, Nigel and I have initiated a full governance review as well as data analysis work which we’re pleased to say has been welcomed by the Regulator. We build forward from here.”

In the meantime, Trident wishes to reassure all our residents, service users, and partners, that we are taking this issue seriously and the Group Board, Executives, and our new Chief Executive are committed to working with the Regulator to regain our G1 status.

 

 

Chair and CEO’s Acknowledgement to the Regulator

We acknowledge the announcement of Trident’s downgrade from G1 to G2 and whilst still compliant with the standards we are determined to return to our previous G1 status as soon as we can.

The Board and Executive team are clear on the tasks in front of ourselves to provide the levels of assurance you, as our Regulator, require. It is disappointing to face this challenge but completely understand the reasons and rationale. 

We appreciate the engagement to date and look forward to continuing to rebuild a constructive and positive dialogue with yourselves in the coming weeks and months.

We will keep you updated on our progress as we go along.

Many thanks

Brian Carr & Nigel Wilson

Latest news:

New MyTrident Portal Is Here

We're excited to launch our brand-new MyTrident resident portal, making it easier than ever to manage your tenancy online.  Whether you're reporting a repair, checking your rent account or making a payment, the new MyTrident portal gives you quick and easy access...

Resident Portal – Under Construction

Our current Resident Portal will be unavailable from 11 September until the 29 September, while we build an improved service for you. The new portal will make it easier to manage your tenancy online, including reporting repairs, checking your rent account and...

Your New Resident Portal Is On The Way

We're improving our online services with a brand-new Resident Portal, launching on 22 September.  The new portal will make it easier to manage your tenancy online, including reporting repairs, checking your rent account and accessing services when it's convenient for...

Mayor and MP Visit Deelands Hall to Celebrate Community Success

There was a real buzz at Deelands Hall recently as we welcomed Richard Parker, Mayor of the West Midlands, and Laurence Turner, MP for Northfield, to see first-hand the fantastic work taking place in the local community. During the visit, they met residents, staff and...

Fire Safety Tips

The hot and dry weather we've seen this summer has put fire safety firmly in the spotlight. Last week, the UK Government issued an emergency alert warning people about the increased risk of wildfires across England and Wales, reminding everyone that even a small spark...

Our 2025-2026 performance

We are continuing on our journey of improvement which is reflected by our higher Tenant Satisfaction Scores in all 12 areas.   We are committed to improving the services you receive and making sure our homes and communities are places you are proud to live in....

Leadership Update: Chief Executive and Board Chair Changes

Following the announcement of Nigel Wilson's retirement in March,  Trident Group can now announce that current Finance Director David Harris, will take over as Chief Executive in mid-August.   L to R : David Harris , Nigel WilsonDavid Harris will replace current...

Help Shape Your Online Support Services

We are planning to launch a new Housing system and behind the scenes, our teams are working hard to improve the systems and tools we use every day to connect with you. The aim is simple: to make it easier for you to get the help and information you need, whether you...

England World Cup Run – Let’s Celebrate Responsibly

Over the last few weeks the nation has been captivated by England's impressive World Cup campaign, with supporters across the country coming together to cheer on the Three Lions as they aim for a place in the final. At Trident Group, we know many residents will be...