Noise Complaints
We want you to live in thriving communities and to achieve we will work in partnership with you to ensure we make your neighbourhood a place you’re proud to live.
Every resident is responsible for their behaviour and they need to ensure that everyone in their household, and their visitors, treat their home and the neighbourhood with respect and follow the rules set out in their tenancy agreement.
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What you can do
Get help with noise problems
- Contact us for help and advice about your options
Record the noise
- Use the ASB App to record noise and keep a log
- This helps us understand when and how often it happens
If you can’t use the app
- Email asbenquiries@tridentgroup.org.uk to request incident log sheets
- Include: date, time, type of noise, how loud it is, how long it lasts, and how it affects you
What we may ask you to do
- Allow us to speak to your neighbour
- Join a meeting or mediation if offered
- Keep reporting problems if they continue
Report to your local council
- Contact your council’s Environmental Health team
- For out-of-hours noise, contact their Noise Team
If there is crime or serious ASB
- Report it to the police
- Share the police reference number with us
What we can do
- We will review your reports to see if the noise may be a legal nuisance
- We can speak to your neighbour for you (if you’ve already tried)
- We may send a letter explaining the issue and asking them to reduce the noise
- We may offer a meeting (mediation) to help you and your neighbour find a solution
- We can work with the police if you have reported the issue to them
- We can work with other services if support is needed to reduce the problem
- We may use Acceptable Behaviour Agreements to help people change their behaviour
- In serious cases, we can take legal action, including going to court
What other agencies can do
What the council can do
- Your local council can act if they have enough evidence of a noise problem
- They can send a Noise Abatement Notice to tell someone to stop the noise
- If the noise continues, they may take legal action
- They can remove items causing the noise, like speakers or TVs
If your home is managed by another agent
- Another managing agent may be able to take action
- Trident will let you know if this applies to your home
Report to us
To report anti-social behaviour to us, please fill in the form below with as much information you can give.
