Neighbour Disagreements
We want you to live in thriving communities and to achieve we will work in partnership with you to ensure we make your neighbourhood a place you’re proud to live.
Every resident is responsible for their behaviour and they need to ensure that everyone in their household, and their visitors, treat their home and the neighbourhood with respect and follow the rules set out in their tenancy agreement.
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What you can do
- If you feel safe, try to speak to the person and explain how their behaviour is affecting you.
- Use the ASB App to record what is happening. You can take photos, videos or sound recordings.
- Keep a record of each incident using the app.
- If you cannot use the app, you can ask us for incident log sheets.
- Email: asbenquiries@tridentgroup.org.uk
- Call: 0121 633 4633
- Give us permission to speak to your neighbour about the issue.
- Join any meetings or mediation we arrange to help resolve things.
- Keep us updated and continue to report any issues if the behaviour does not stop.
What we can do
- If you do not feel comfortable speaking to your neighbour, or it has not resolved the issue, we can speak to them on your behalf.
- We may send a letter asking them to change their behaviour.
- We might invite you and your neighbour to a meeting to help agree a solution.
- If the issue is parking and we have a contractor in place, we can ask them to help improve the situation.
- We can use Acceptable Behaviour Agreements to set clear expectations.
- In more serious cases, we may take legal action, such as serving a notice or applying to court to stop the behaviour.
What other agencies can do
- If you are experiencing noise nuisance and you report this to your local authority Environmental Health team, they may be able to serve a Noise Abatement Notice.
- If that does not resolve the issue, then the local authority may be able to prosecute under the Environmental Protection Act.
- For criminal conduct around driving offences, the police may be able to arrest and charge perpetrators where they can be identified.
- Sometimes we may use an independent mediation service as people may be more willing to use an independent mediator.
Report to us
To report anti-social behaviour to us, please fill in the form below with as much information you can give.
