Anti-Social Behaviour
Every resident is responsible for their behaviour and they need to ensure that everyone in their household, and their visitors, treat their home and the neighbourhood with respect and follow the rules set out in their tenancy agreement.
BLANK
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
What IS anti-social behaviour
Antisocial behaviour (ASB) is any behaviour that causes nuisance, annoyance, harassment, alarm, or distress to others.
While neighbour disputes can be upsetting, everyone has a role in helping maintain a positive and respectful community. Not all behaviour is classed as ASB — it must usually be persistent or pose a risk of harm.
We can only step in when someone’s behaviour presents a risk to another person or their tenancy.
Below is a quick guide to help you understand what counts as ASB:
| What is ASB? | What is NOT ASB? |
Arson | Babies crying |
Assault and threats of violence | Car parking disputes* |
Criminal damage | Children playing ball games or youths congregating* |
Drug use or dealing | Cooking smells |
Immoral use of property – prostitution/brothels | Complaints about general domestic noises like doors banging, footsteps etc |
Noise – persistent and deemed to be a statutory nuisance | DIY noise* |
Sexual offences | Lifestyle clashes |
Verbal abuse, harassment, intimidation | People being unpleasant to one another – neighbour/family disputes |
Use of weapons | Pets fouling, barking or causing any other nuisance* |
Car and intruder alarms sounding* | |
‘One off’ events such as a birthday or parties |
*However, this can be classed as ASB if it causes damage to property, causes a significant nuisance and/or is targeted behaviour.
How we will handle your ASB case
At all times Trident Group will:
- Take your report seriously and investigate your claim.
- We will tell you what we will do and give you a timescale.
- Let you know of how you may help yourself whilst we are investigating.
- Keep you informed.
When you report anti‑social behaviour, we will:
- Keep your information private
- Give you advice and arrange support
- Talk with you about what happened
- Look at possible legal or other actions*
- Suggest ways to keep you safe if needed
- Help you keep a simple record of incidents
- Keep you updated as we investigate
- Discuss and agree with you before we close the case
Actions we take to tackle ASB
Each case is different, and the steps we take will change depending on the circumstances and evidence. There are several actions available to us, including:
- Early intervention
- Interview with the alleged perpetrator
- Verbal and written warnings
- Mediation
- Restorative solutions
- Acceptable behaviour contracts (ABCs)
- Support referrals
- Family intervention/referrals.
We may also take enforcement action where required such as:
- Civil injunction
- Extension of introductory or starter tenancy
- Possession proceedings
- Absolute ground for possession
- Closure order (in partnership with the police and Council)
- Criminal Behaviour Order (in partnership with the police and Council).
This is not an exhaustive list
Where enforcement action is taken, victim and witness support are a priority. We may refer you to Victim Support or work in partnership with other agencies to provide support.
How to report ASB
As landlords, we follow a clear definition of antisocial behaviour (ASB) and when we can step in. We can only get involved when behaviour poses a risk of harm or a risk to someone’s tenancy.
Every situation is different, so we’ll need evidence of ASB before opening a case. We’ll work with you to understand your circumstances and the nature of your complaint to decide the best way to support you
What you can do about Anti-Social Behaviour?
In an emergency (your property or life is at risk), call 999 immediately.
For non-emergencies dial 101 first and then please contact us via:
- Complete our online form below
- Call us on 0121 633 4633 to let us know.
- Email: ASBenquiries@tridentgroup.org.uk
Have key details ready, including:
- Date
- Time
- Location
- Who is involved
Tip: Keeping records helps
If you are unhappy with our response
You have the right to request an anti‑social behaviour case review from the local authority if you believe standards have not been met.
You can also follow our complaints policy or contact the Housing Ombudsman.
Get more help and support
Depending on the issue reported, we may not be right organisation with the responsibility or powers to resolve the matter. Therefore, you may also need to report the incident to other agencies, such as the Police if the incident is serious or criminal in nature.
The local authority may also offer help and advice in environmental issues such as pets, noise or rubbish dumping. Trident Group works closely and collaboratively in partnership with other agencies.
List below are just some of the organisations also available to help:
- CrimeStoppers
- Victim Support
- ASB Help
- Birmingham City Council
- Derbyshire Council
- Leicester Council
- Shropshire Council
- Wychavon District Council
- Stop Hate UK
- Need help after crime?
Get in touch anytime for independent, free, and confidential advice:
https://www.victimsupport.org.uk/
- ASB Help is set up to provide advice and support to victims of anti-social behaviour. ASB Help aims to provide information and advice to interested parties and members of the public involved with and suffering from anti-social behaviour.
https://asbhelp.co.uk/asb-help/
- Hate crime services in your local area
Local police and partners provide services to victims and communities affected by hate crime. To find those available in your local area, visit:
Complete the form below
To report anti-social behaviour to us, please fill in the form below with as much information you can give.
What happens if I’m unhappy with my Anti-Social Behaviour case?
You can request an Anti-Social Behaviour Case review by a multi-agency panel. You can do this by speaking to your local authority or asking a local elected representative such as a councillor or MP to do so. If this report meets a locally set threshold, usually when 3 or more ASB incidents have been reported within a 6-month period and you are still suffering, then a multi-agency case review can be carried out.
You can find out more about this from Resolve (an independent advisor on anti-social behaviour) ASB Case Review – Resolve – Antisocial Behaviour.
You can also put a formal complaint with our complaints team in line with our complaints process. You can email the complaints team using the form below.