Animals and Pets
- Pets are an important part of many homes, but they can sometimes cause problems
- If this happens, Trident can offer advice or take action if needed
- You usually need written permission to keep a pet
- Please check our website before getting a pet to see what you need to do
- If you are worried about an animal’s welfare, contact the RSPCA
- They can investigate and take legal action in serious cases
- If a pet is causing problems, please let us know
Pet nuisance can include:
- Loud or excessive noise (e.g. barking)
- Fouling
- Strong smells
- Biting
- Aggressive behaviour
- Animals being out of control
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What you can do
Report concerns about animal welfare to the RSPCA and let Trident know
If you feel safe, try speaking to the person and explain the problem
Use the ASB App to record sounds, take photos or videos (if safe), and log incidents
If you can’t use the app, email asbenquiries@tridentgroup.org.uk to request incident log sheets
Allow us to speak to your neighbour about the issue
Take part in a meeting or mediation if offered
Keep us updated and continue reporting incidents if the problem continues
If you feel unsafe or a crime has happened, report it to the police straight away
Share any police reference numbers with us
If the issue is noise, please see our noise nuisance guidance
What we can do
- If you have tried talking to your neighbour but that has not resolved the issue, we can talk to your neighbour on your behalf.
- We can send a letter to your neighbour explaining the issue and asking them to adjust their behaviour.
- We might invite you and your neighbour to have a conversation to find a resolution everyone is happy with.
- Work with the police and support them to investigate the allegations.
- Carry out our own investigation into the allegations only where this will not cut across or impede any police investigation.
- If a customer has a pet without permission, we can require them to remove it.
- If we believe that a customer is keeping a restricted breed at their home as defined under the Dangerous Dogs Act, we can ask the customer to produce the relevant paperwork to prove they are in compliance with the legal requirements for registration of that breed.
- Take appropriate tenancy enforcement action that can include applying to court for an injunction or seeking possession in the most serious cases.
- Where we have enough evidence to identify a customer whose pet is responsible for fouling or causing the deterioration of communal areas, we may recharge the costs of cleaning to the customer responsible.
- If you are able to provide dates and times when fouling has occurred in communal areas, we can check any relevant CCTV to see if we have anything that we can use as evidence.
What other agencies can do
The police or the RSPCA can remove pets in some situations
The police and the RSPCA can take legal action if there is enough evidence of animal cruelty or offences
The police can enforce laws such as the Dangerous Dogs Act to keep people safe
Your local council’s Dog Warden or Environmental Health team can investigate issues like noise from barking dogs
Report to us
To report anti-social behaviour to us, please fill in the form below with as much information you can give.
