Meet the new members of your Customer Voice Group!
We have relaunched and refreshed our Customer Voice Group with new members from across our services and locations to reflect our resident makeup.
The Customer Voice Group make sure that customer voice is being heard and having impact and influence in everything that we do. They are responsible for ensuring that we are meeting our obligations regarding the consumer standards as well as ensuring action plans and other scrutiny activities are robust, actioned and have the effect that was expected.
The new group is chaired by resident Mike Crump who as chair sits on the Housing and Communities Committee which reports to board.
Mike Crump said about the new group and its aims:
“Building on good work already done in the past, the Customer Voice Group was effectively relaunched on 30th May attended by new resident members. I’m looking forward to acting as the Chair of the new Group in encouraging new members to remain involved and hopefully become involved in other committees within Trident moving forward.
It is important that resident committee members engage constructively with officers to drive positive change within service provision not just because of statutory requirements but because it’s the right and sensible thing to do.
I’d encourage any resident interested in becoming involved not to hesitate to get in touch with us”
We really value the impact and influence of our residents. Groups like Customer Voice Group and our panels help to make surethat we are transparent, accountable and treat our residents fairly and with respect.
You can learn more about the group and read the actions approved at their meetings on the Meet the Customer Voice Group page.
You can also learn more about engagement opportunities on our how to get involved page.
Read more about the achievements of the Customer Voice Group in their Customer Impact Report.