From Monday 23 March we will be refurbishing the lift for 4 weeks at Stevens Terrace.
We will be refurbishing the lift at Stevens Terrace to improve the experience of our residents.
These works will refurbish the lift including updating the control systems; the lift mechanics; and testing. This will keep the lift running smoothly and safely and reduce unplanned break downs which negatively impact our residents.
As part of the project we will be providing additional support for residents with vulnerabilities to ensure that support can be provided. This will include support from our Customer Engagement Team.
In additon, we are arranging a resident meeting for residents to ask questions and for additional support. We will also be communicating with residents through letters, texts, and posters.
Trident have appointed Lift and Engineering Service to complete the works. They are a West Midlands based organsiation and are a member of Constructionline and an approved safety contractor scheme. They were appointed using our procurement framework by CHIC (Communities and Housing Investment Consortium).
If you are a resident of Stevens Terrace and wish to request additional support, please call 0300 123 1113 or email communityengagement@tridentgroup.org.uk.