We are reviewing our repairs service – tell us what you think
We are always looking for ways to improve the service you receive from us. As part of these improvements we are reviewing our repairs service and we want to hear what you think!
This survey will give you a direct opportunity to influence the repairs service and to make improvements the service you receive. Your voice will directly influence the improvements we are making to your repairs service.
The survey takes less than 3 minutes to complete and asks you questions about your current experience and what you would like to see ideally.
We have also sent letters to our leaseholders asking them to take part in the section 20 process regarding changes to our repairs and maintenance service asking residents to have their say.
At Trident we want to provide homes you are proud to call home and this survey will help to improve this service for you.
If you would like to report a repair please call on 0300 123 1113 or email customerservices@tridentgroup.org.uk.
You can make a complaint about a repair by emailing complaints@tridentgroup.org.uk
In an emergency, please always call 0300 123 1113 or our out of hours team on 0121 643 6060.