We are planning to launch a new Housing system and behind the scenes, our teams are working hard to improve the systems and tools we use every day to connect with you.
The aim is simple: to make it easier for you to get the help and information you need, whether you contact us by phone, email or online.
You told us that communication is key. That’s why we’re investing in new ways to keep you informed and make it easier to stay connected with us.
Improving How We Keep You Updated
Over the coming months, we hope to provide more proactive updates through:
- SMS messages
- Push notifications
- Your online portal account
This will help us keep you informed about the things that matter most, without you needing to chase for updates.
Help Shape Your Online Support Services
We are noticing an increasing amount of residents using our online services to manage their accounts, pay rent, raise repairs and access support. This is why we want to make them better.
Have you got an idea that would make things easier? Or have you experienced any problems or frustrations when using our online services? If so, we’d love to hear from you.
Join Our Resident Testing Group
We’re looking for residents who would like to share ideas and feedback to influence how we communicate with you in the future.
Interested in taking part?
Complete our Get Involved form or email communications@tridentgroup.org.uk to register your interest in joining our resident testing group.
Note: This testing and feedback session can be conducted online with you so please let us know if you would prefer to be in person or connected digitally with us.