Get involved and take part in our 2021 survey

6 July, 2021

We are currently contacting all our residents and customers to invite them to take part in our 2021 Resident and Customer Satisfaction Survey.

We would like as many residents and customers as possible to consent to being involved in giving us their views and NA Global, who are conducting the survey on our behalf, will be contacting everyone, who has consented to take part, during July and August.  

If you are a resident or customer and are contacted to take part, we encourage you to do so. By consenting to taking part you will automatically be entered into a prize draw to win prizes of between £50-£200 in high street vouchers.   

Get involved and tell us what you think of our services, we are waiting to hear from you!

If you would like further information, please email us on CommunityEngagement@tridentgroup.org.uk

Latest news:

New MyTrident Portal Is Here

We're excited to launch our brand-new MyTrident resident portal, making it easier than ever to manage your tenancy online.  Whether you're reporting a repair, checking your rent account or making a payment, the new MyTrident portal gives you quick and easy access...

Resident Portal – Under Construction

Our current Resident Portal will be unavailable from 11 September until the 29 September, while we build an improved service for you. The new portal will make it easier to manage your tenancy online, including reporting repairs, checking your rent account and...

Your New Resident Portal Is On The Way

We're improving our online services with a brand-new Resident Portal, launching on 22 September.  The new portal will make it easier to manage your tenancy online, including reporting repairs, checking your rent account and accessing services when it's convenient for...

Mayor and MP Visit Deelands Hall to Celebrate Community Success

There was a real buzz at Deelands Hall recently as we welcomed Richard Parker, Mayor of the West Midlands, and Laurence Turner, MP for Northfield, to see first-hand the fantastic work taking place in the local community. During the visit, they met residents, staff and...

Fire Safety Tips

The hot and dry weather we've seen this summer has put fire safety firmly in the spotlight. Last week, the UK Government issued an emergency alert warning people about the increased risk of wildfires across England and Wales, reminding everyone that even a small spark...

Our 2025-2026 performance

We are continuing on our journey of improvement which is reflected by our higher Tenant Satisfaction Scores in all 12 areas.   We are committed to improving the services you receive and making sure our homes and communities are places you are proud to live in....

Leadership Update: Chief Executive and Board Chair Changes

Following the announcement of Nigel Wilson's retirement in March,  Trident Group can now announce that current Finance Director David Harris, will take over as Chief Executive in mid-August.   L to R : David Harris , Nigel WilsonDavid Harris will replace current...

Help Shape Your Online Support Services

We are planning to launch a new Housing system and behind the scenes, our teams are working hard to improve the systems and tools we use every day to connect with you. The aim is simple: to make it easier for you to get the help and information you need, whether you...

England World Cup Run – Let’s Celebrate Responsibly

Over the last few weeks the nation has been captivated by England's impressive World Cup campaign, with supporters across the country coming together to cheer on the Three Lions as they aim for a place in the final. At Trident Group, we know many residents will be...