Our offices will be closed for Easter Bank Holiday on Friday 3 April, reopening on Tuesday 7 April.
I have a repair … what do I do?
If you need to book an emergency repair during the bank holiday, please call our out of hours number on 0300 123 1113.
An emergency is an incident that puts you, your family, neighbours, or your property at immediate risk. This may be a leak or your heating not working or something similar. If a contractor attends an out-of-hours emergency, they will only be required to make safe or isolate the problem. Any follow up repairs will be carried out at a later date.
For none urgent repairs, you can book a repair using our MyTrident portal.
What repairs Trident are responsible for and what can I fix myself?
I’m a Reach customer – can I still access support?
Our Reach teams will provide their service throughout the bank holiday supporting you as usual. For care and support queries, please contact your support worker or service team directly.
You can continue to let us know if you are worried about someone who is sleeping rough at www.thestreetlink.org.uk.
How can I pay my rent and service charges?
You can still pay your rent and service charges over the bank holiday and check on any statements by logging on to our MyTrident portal or using AllPay.
You should have received a letter about our rent and service charges for the next financial year. If you pay by direct debit, we will make these amends for you but if you pay by standing order please use the bank holiday as a chance to get ready to update the amount on Tuesday 7 April as the the new charge will start from then. Residents who use Universal Credit can also update their journal from Tuesday 7 April.
We understand that finances can be worrying so please do reach out to us for help and advice if you’re worried about your rent, service charges, or arrears. We’re here to help, not judge. You can reach out for help by emailing Locality@tridentgroup.org.uk and the team will get back to you following the holiday.
Trident Group would like to wish you all a happy and safe Easter bank holiday weekend!
Our Opening Hours
Thursday 2 April – 9:00 – 16:00
Friday 3 April -Closed
Monday 6 April – Closed
Tuesday 7 April – 9:00 – 16:00