Our offices close on Wednesday 24 December for the holidays at 12.30pm and reopen on Friday 2 January.
I have a repair … what do I do?
If you need to book an emergency repair during the festive period, please call our out of hours number on 0121 643 6060.
An emergency is an incident that puts you, your family, neighbours, or you property at immediate risk. This may be a leak or your heating not working or something similar. If a contractor attends an out-of-hours emergency, they will only be required to make safe or isolate the problem. Any follow up repairs will be carried out at a later date.
For none urgent repairs, you can book a repair using our MyTrident portal.
I’m a Reach customer – can I still access support?
Our Reach teams will provide their service throughout the festive period supporting you as usual. For care and support queries, please contact your support worker or service team directly.
You can continue to let us know if you are worried about someone who is sleeping rough at www.thestreetlink.org.uk
How can I pay my rent and service charges?
You can still pay your rent and service charges over the festive period and check on any statements by logging on to our MyTrident portal or using AllPay.
We know that Christmas can be an expensive time of year, so please do reach out to us for help and advice if you’re worried about arrears. We’re here to help, not judge. You can reach out for help by emailing Locality@tridentgroup.org.uk and the team will get back to you in the New Year.
Additional Support and Information
We have created a booklet with information and advice should you need it over the Christmas period.
