STAIRs
Social Tenant Access to Information Requirement Scheme
We are making it easier for you to find out what you need to know about us as a landlord. The introduction of the government initiative STAIRs provides information about your landlord and allows you to make a request for specific performance data or information in one place.
What is STAIRs
It stands for Social Tenant Access to Information Requirement Scheme (STAIRs) and is being introduced by the UK Government to improve transparency of information for residents of social housing associations. The aim is to gives people living in social housing more rights to see information about how their home and services are managed.
Below are the key points from the new government guidance:
Key points:
- From October 2026, housing providers must share important information about repairs, safety, and how well they are doing [Phase 1].
- From April 2027, tenants can ask for information about their housing and must get a reply within 30 days [Phase 2].
- These new rules are similar to the Freedom of Information rules used by councils.
- The aim is to make housing providers more open, honest, and accountable to tenants.
Phase 1: Publishing Key Information
We have historically published our key financial information on our website to ensure our residents and stakeholders have visibility and transparency. In line with the STAIRs guidance we have compiled links to all the necessary documents here in one place for ease of reference.
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Governance and Decision Making
Who we are – Learn about Trident Group
Our Board – Meet the board
Our Leadership Team – Meet the Executive Team
How We Make Decisions – How Customer Voice Groups inform decisions.
Complaints Process – What happens when you make a complaint
Let us know how you feel? – Complaints and feedback form
View our policies – Find the policies that guide our services.
Spending
Our Finance Report – This year’s full annual finance report.
Our Asset Strategy – How we invest in homes and plan future improvements.
What you pay for – How we spend your rent and service charges.
Social Value – How we invest in our local community
Housing Stock Management
We are dedicated to investing in our homes and making sure your properties are maintained in accordance with the Decent Home Standards.
This includes grounds maintenance for communal areas. We have a team in place to manage your homes and you can find our cyclical programmes below.
How we maintain your home – Planned maintenance and cleaning works.
Our standards – The commitment we make to your home maintenance.
Your Neighbourhood – How to raise concerns and solve problems.
Our Housing Stock plan – Asset Management Strategy
We also are proactive with improvements through Aids & Adaptations, Door entry systems, Electrical and Gas testing and upgrades, Fire doors, Heating, Insulation upgrades and much more…
Performance
We regularly publish our performance in the ‘Our Performance’ tab on our website, including Tenant Satisfaction Measures. We also highlight these across our social media channels through a range of dynamic media.
Tenant Satisfaction Measures – Our 2025-2026 performance
Complaints Self Assessment Report – How we managed complaints
Health and Safety Policy Statement – How we maintain your health and safety
Our news – Media releases and our latest updates
Our customer impact – The customer report
Environment & Sustainability – How we’re improving energy efficiency.
We currently don’t have information request data and responses available to publish. We are reviewing how this information will be published in the future.
Housing Services
What we do – Services we provide
Advice and Information – Additional guidance and support for our residents
Lists and Registers
Trident Group is a registered provider of social housing and is listed on the Government website for the Regulator of Social Housing.
Other information relating to the management of social housing:
- Our Building Safety pages contain information about building safety and how we keep residents safe.
- Information on how to apply for social housing can be found in our Find A Home section.
- Learn how we maintain homes, invest in improvements and meet housing standards in our Asset Management Strategy.
- Information about estate services, grounds maintenance and neighbourhood standards can be found on our Your Neighbourhood page.
Phase 2: Information Requests
The second phase of STAIRs will ensure you are able to request relevant information, which may include details of policies, plans and activities on topics like:
- Anti-social behaviour
- Complaints handling
- Procedures, and performance
- Health and safety
- Rent rates
- Property conditions, repairs and improvements to property
- Service charges
- Stock profile
- Energy efficiency information
- Estate management
We have shared links to useful information above. Can’t find what you’re looking for? You can make a request by contacting us in your usual way.