Continuous Recording of Social Housing

What is Continuous Recording of Social Housing?

The Continuous Recording of Social Housing (or CORE) is the recordings of all the lettings and sales that Trident completes over a financial year which has to be legally reported to the Ministry of Housing, Communities, and Local Government. This is for research and statistical purposes only. 

CORE data is collected on behalf of the MHCLG for research and statistical purposes only. We don’t need the consent of tenants to provide the information, but tenants have the right to know how, and for what purpose, their data is being collected, held and used. All this data is made anonymous and only shared for these purposes.

For further information visit – Privacy notice for tenants and buyers of new social housing – Submit social housing lettings and sales data (CORE) – GOV.UK

Your Rights

As our customer, you have the right:

• to ask us for access to information about you that we hold
• to have your personal data rectified, if it is inaccurate or incomplete
• to request the deletion or removal of personal data where there is no compelling reason for its continued processing, for example if we are required to retain it for statutory purposes, or to protect Trident Group
• to restrict our processing of your personal data (i.e. permitting its storage but no further processing), although in some cases we will not be able to restrict our processing, for example if we are required to process it for statutory purposes or to protect Trident Group
• to object to certain types of processing
• not to be subject to decisions based purely on automated processing where it produces a legal or similarly significant effect on you
• in certain circumstances you have the right to data portability

The information collected via CORE relates to your tenancy, the dwelling you are living in or buying, and your household. Some of the information may have been provided by you when signing the new tenancy or buying your property; other has been gathered from the our housing management systems. Data collected will be held for as long as necessary for research and statistical purposes. When no longer needed, data will be securely destroyed.

Sensitive Data

We understand that some of the collected information is particularly sensitive, including:

• Ethnic background
• Previous housing status (for example hospital, prison, probation hostel)
• Reasons for leaving a previous home (for example discharge from an institution)
• Referral sources (for example probation, prison, mental health services)

All information collected via CORE is treated in accordance with Data Protection requirements and guidelines to ensure your privacy and security.

If you have any concerns, please raise them with our Data Protection Officer at dpo@tridentgroup.org.uk 

Alternatively, you have the right to raise any concerns with the Information Commissioner’s Office (ICO) via their website at https://ico.org.uk/concerns/.

Last updated

We may need to update this privacy notice periodically so we recommend that you revisit this information from time to time. Updates will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

This version was last updated on 9 July 2025.